The CTO completes a Quality of Service Survey of Nigeria
The CTO completes a Quality of Service Survey of Nigeria London, UK, 26 June 2013 - The Research and Consultancy team at the Commonwealth Telecommunications Organisation (CTO) has completed a Nationwide Consumer Satisfaction Survey with the Nigerian Communications Commission (NCC). More than 50,000 Nigerians responded to a detailed questionnaire that was designed to help the NCC understand consumers’ perceptions of the quality of ICT services provided by Nigerian ISPs, fixed line and mobile operators. Using the data derived from the survey, the CTO created a consumer satisfaction index that will ensure the NCC can continuously monitor and record levels consumer satisfaction and Quality of Service. This project was intended to help Nigerian service providers meet consumers’ expectations in the future and enable the Nigerian Communications Commission to continue striving for improved quality of service and higher levels consumer satisfaction. A...