Mumbai, July 1st, 2013: GVK CSIA announced today that GoAir has moved its operations from Terminal 1B to Terminal 1A at the Chhatrapati Shivaji International Airport (Mumbai Domestic Airport) with effect from today July 1st, 2013. GoAir currently operates 360 movements per week from Mumbai. A dedicated aisle of check-in counters at terminal 1A is now available for GoAir passengers. The airline will be also moving its ticketing office to the new premise.
GoAir passengers have been adequately informed about this change through personalized communication and advertising. CSIA GVK on its part will also inform all its passengers through signage, website, social media and other communication material at various passenger touch points across the airport. Information about the shift will also be disseminated to all taxi and auto drivers operating from the airport. For passengers who erroneously reach Terminal 1B, GoAir and GVK-CSIA staff is available to assist and a special coach service has been organized to drop them at Terminal 1A. GVK-CSIA and GoAir staff will be at hand to assist passengers and ensure a smooth transition to terminal 1A.
Commenting on the development, Mr. Rajeev Jain, CEO, Mumbai International Airport Pvt. Ltd. said, “Being one of the busiest airports in the country, we always strive to make the passenger travel experience seamless and convenient. This development will certainly bring enhanced efficiency in managing passengers traveling at GVK CSIA as it would significantly reduce passenger processing time at terminal 1B.”
Mr. Giorgio DeRoni, CEO, GoAir said, “GoAir passengers can now expect quick turnaround time from check-in to boarding considering that Terminal 1A will now cater to passengers of only two airlines. This will give our passengers a better experience as Terminal 1A is well equipped with passenger amenities. With the large passenger numbers that Mumbai Airport caters to, this Terminal change will offer a significant advantage with lesser crowd and fewer queues. At GoAir, it is always our endeavour to provide the best fares, convenient flight options and a good experience to our customers who are always on the lookout for new and affordable alternatives.”
About GVK MIAL
Mumbai International Airport Pvt. Ltd. (MIAL) is a joint venture between the GVK led consortium and Airports Authority of India. MIAL was awarded the mandate of modernizing, upgrading and expanding Chhatrapati Shivaji International Airport (CSIA) in May 2006. CSIA catered to 30.75 million passengers and 657469 tonnes of cargo in FY 2012. MIAL’s vision is to transform CSIA into one of the world’s best airports that consistently delights customers and to be the pride of Mumbai.
Launched in November 2005, Go Airlines (India) Ltd. is the aviation foray of the Wadia Group and currently operates across 21 cities in India including Ahmedabad, Bagdogra, Bengaluru, Chandigarh, Chennai, Delhi, Goa, Guwahati, Jaipur, Jammu, Kochi, Kolkata, Leh, Lucknow, Mumbai, Nagpur, Patna, Port Blair, Pune, Ranchi and Srinagar offering more than 750 flights and over 2,000 connections weekly.